Service & Support Desks
HR, IT, CX/email/chat/phone with intake, macros, QA, and reporting.
Outsourcing: Buy Outcomes, Not Just Hours
We design, stand up, and operate managed teams with SLAs, SOPs, QA sampling, and dashboards. Start small, scale with confidence.
< 1 week
Typical pilot stand-up
SOPs & Macros
Versioned runbooks
SLAs & QA
Sampling with AQL targets
Dashboards
Throughput · Quality · Reliability
What We Operate
Revenue Cycle
Patient access, coding, AR follow-up, and denials with QA and compliance.
Finance Ops
AP/AR, reconciliations, payroll support, and close activities.
Data Operations
Data clean-up, enrichment, QA, and stewardship workflows.
Catalog & Content
PDP setup, enrichment, imagery/alt text, audits, and publishing cadences.
Project & PMO
Intake, prioritization, status cadence, and risk tracking.
Programs by Domain
Technology
- Content Ops
- Sustaining Engineering
- QA/Test
Learn more →
Healthcare / RCM
- Denials Mgmt
- Eligibility & Prior Auth
- DNFB Cleanup
Learn more →
Finance & Accounting
- AP Exceptions
- Close Governance
- Collections
Learn more →
Manufacturing
- Quality Containment
- PM Backlog Reduction
- Throughput Uplift
Learn more →
Logistics
- Dock-to-Stock
- Pick Accuracy
- Cycle Count Health
Learn more →
Retail & Admin
- CX Reliability
- PDP Enrichment
- Launch Readiness
Learn more →
Design → Stand-Up → Run
- Discovery & Baseline: volumes, arrival patterns, SLAs, definitions, exceptions.
- Service Design: SOPs, RACI, skills matrix, tooling, and data model.
- Transition: knowledge transfer, shadow ↔ reverse shadow, pilots.
- Run: tiered huddles, visual management, exception handling, QA.
- Improve: PDCA, backlog grooming, automation opportunities.
Core KPIs
- Throughput & backlog burn-down
- Quality (QA pass rate, defects/DPMO, rework)
- Reliability (SLA attainment, schedule adherence)
- Experience (CSAT, FCR where applicable)
Compliance & Controls
- Least-privilege access & evidence logging
- Privacy-aware handling of PII/PHI/PCI as applicable
- Change management, approvals, and audit trails
- Periodic control testing and sampling
Governance & Communication
Cadence
Daily tier-1 huddles, weekly ops review, monthly performance, quarterly business review (QBR).
Transparency
Shared dashboards and notes: risks, root causes, actions, owners, due dates.
Stakeholders
Clear RACI across your leaders and our engagement team.
Commercial Models
| Model | Best For | How It Works |
|---|---|---|
| Monthly Unit Price | Stable repeatable volumes | Per-FTE equivalent with SLA targets & credits. |
| Per-Transaction | High-volume standardized tasks | Price per item/case; quality/rework guardrails. |
| Milestone-Based | Projects & transitions | Fixed price by deliverable; outcomes & acceptance. |
We tailor commercials to scope, complexity, risk, and expected improvements.
Recent Outcomes
Revenue Cycle
30% throughput lift and 18% aging reduction in 8 weeks with QA program.
Catalog Ops
“No info” returns down 14% after PDP enrichment and image/alt QA.
Service Desk
FCR +9 pts and backlog −61% via macros and priority matrix.
Outsourcing FAQs
Can you start with a pilot?
Yes — we prefer pilots to calibrate SOPs, QA, and metrics before scaling.
Do you operate on our systems?
Usually, yes. We align to your tools and policies with least-privilege access and evidence logging.
How do you ensure quality?
Defined acceptance criteria, QA sampling, coaching loops, and visible dashboards tied to SLAs.
Where are teams based?
Primarily U.S.-based with options for blended models depending on compliance and work type.
Ready to buy outcomes?
We’ll propose a pilot and show the roadmap to scale.