Managed Services
Buy outcomes - not just hours. We operate lanes with SLAs, QA, and audit-ready evidence, priced per outcome or pack, with dashboards your stakeholders trust.
When to Choose Outcomes
- You want guarantees on outcomes (TAT, accuracy, win-rate, MTTR) - not just capacity
- Scope is well-understood or piloted; volumes justify a stable run
- You need audit-ready evidence and regulator/customer-facing dashboards
- Commercials fit pay-per-outcome/pack or fixed-fee per lane with SLA incentives
Commercial Options
- Per-outcome/pack, tiered by volume/mix; guardrails for surge windows
- Incentives/credits on SLA attainment; optional gainshare on leakage recovery
- Pilots with success gates; migrate from staffing once calibrated
- Hybrid models (staffed QA + client production) as stepping stone
Lane
BFSI - Disputes Outcome Desk
SLAs
- Win-rate target
- p50/p90 TAT
- QA AQL 99.0%
Evidence
- Representment templates
- Affidavit checks
- Network reason code mapping
Lane
KYC/KYB Refresh
SLAs
- Completion % by aging bucket
- Dual-review on high-risk
- Accuracy target
Evidence
- Reviewer FP/FN
- Adverse media notes
- Sanctions hits
Lane
Retail - Refund Accuracy
SLAs
- Accuracy 99.3%
- Callback rate
- Cycle-time SLA
Evidence
- Policy-aligned defect classes
- Macro variants
- Order evidence kit
Lane
Logistics - Claims & Freight AP
SLAs
- Recovery rate
- Cycle-time
- Leakage catch rate
Evidence
- POD/OS&D photos
- Invoice diff logs
- Rebill docs
Lane
RCM - AR Follow-up / Denials
SLAs
- Aging p90
- Overturn %
- Cash acceleration
Evidence
- Appeal packets
- Coding QA
- Payer policy links
Lane
Life Sciences - eTMF QC
SLAs
- Completeness 98%
- Accuracy AQL 99.5%
- Aging
Evidence
- DIA-aligned checklists
- Version controls
- Heatmaps
Quality System (QA)
- Defect taxonomy aligned to policy/network/tariff/SOPs with examples
- AQL sampling by lane; dual-review where risk justifies cost
- Calibration cadence; reviewer FP/FN analysis; recurrence watchlists
- Coaching notes and change control wired to metrics
Dashboards & Evidence
- Definitions travel with each metric (prevent drift)
- SLA attainment (p50/p90), QA pass %, defect mix, backlog aging
- Drill to sample evidence tiles (immutable links)
- Audit/regulator export packs with timestamped snapshots
Ready to buy outcomes?
Well propose lanes, SLAs, QA plans, evidence tiles, and dashboards - with a pilot blueprint and success gates.
