Accounts Receivable (AR) Follow-Up & Collections
Lower AR days and recover more with payer-specific worklists, compliant outreach, and underpayment detection—backed by clear SLAs and dashboards.
When AR Follow-Up Fits
- Growing AR in 60/90/120+ buckets or rising bad debt
- Uneven follow-up cadence across payers or locations
- Underpayments/contract variance not consistently flagged
- Limited visibility into outreach attempts and appeal status
- You want measurable cash lift with clear SLAs and dashboards
Worklists & Segmentation
- Stratified worklists by bucket (0–30/31–60/61–90/90+) and balance
- Segmentation by payer, plan, denial reason, and specialty
- Automated contact cadence with compliant templates & logs
- Underpayment detection vs. fee schedules/contracts
- Integrated handoffs to Denials & Coding for root causes
Outcomes We Commit
- AR Days reduction targets per payer/specialty
- Promise-to-Pay and Recovery Rate improvement goals
- Follow-up TAT and Touch Cadence adherence SLAs
- Underpayment capture & variance resolution thresholds
- Audit-ready evidence tiles tying outreach to outcomes
Controls & Compliance
- Least-privilege access & JML workflow with periodic reviews
- AQL-based QA on call notes, evidence, and disposition codes
- Versioned SOPs/playbooks with change control & training records
- Secure workspace standards; approved sub-processor registry
- Incident Response with severity matrix & notification SLAs
KPIs We Report
- AR Aging by bucket & payer; Net Collections %
- Recovery Rate, Promise-to-Pay kept %, Write-off trend
- Underpayment count/value; variance resolution TAT
- Touches per claim, contact outcomes, next-action SLA
- QA pass %, documentation completeness, escalation rate
Transition Plan
Phase 1
Diagnostic
2–4 weeks. AR snapshot, top payers, bottlenecks.
Phase 2
Pilot
4–8 weeks. Worklists, QA, dashboards, targets.
Phase 3
Scale
Steady-state SLAs and surge buffers.
Collect faster. Reduce write-offs.
We’ll tailor worklists, cadences, and SLAs to your payer mix and specialties.
